by Mick Martin | Nov 28, 2012 | Knowledge Base
In the event of finding a bug giving us good information can help resolve the matter quickly. For the most part, depending on the current development phase, bugs can be fixed within a 24 hour period. However, some bugs can be very difficult to...
by Mick Martin | Sep 15, 2012 | Knowledge Base
Sometimes a window becomes undocked and may have been placed on a monitor that no longer exists. Select Main Menu/Windows/Default Docking. This will restore the applications docked state to the default state.
by Mick Martin | Aug 2, 2012 | Knowledge Base
Sunlite no longer support the interfaces that we use to supply with Artist. However, it still can be used under certain circumstances. It will only work under 32 bit Windows XP or later. You must install the drivers using Artist 2 and then you can run Artist 3 if...
by Mick Martin | Mar 19, 2012 | Knowledge Base
With Artist3 version 3.1.19.xx onwards the installation of the drivers for the ShowCAD USB-DMX interface is automatic. On a fresh installation of Artist3, universe 1 is connected automatically to the installed USB interface. The following...
by Mick Martin | Feb 26, 2012 | Knowledge Base
Artist Log File The Artist log file contains details of the software start up procedure that can be useful in troubleshoot issues with the computer hardware and source files. In any toubleshooting report to ShowCAD this file is often requested. You...
